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Continue ShoppingFrequently Asked Questions (FAQ)
Frequently Asked Questions
Have questions about our products, delivery, or orders? Find answers to our most commonly asked questions below. If you can’t find what you’re looking for, feel free to contact us directly.
Ordering & Payment
How do I place an order?
Simply browse our products, select your desired item and size, click Add to Cart, and proceed to checkout. Fill in your delivery details and confirm your order.
Is Cash on Delivery (COD) available?
Yes! We offer Cash on Delivery across all of Pakistan. You pay when the order is delivered to your doorstep — no advance payment needed.
Can I change or cancel my order after placing it?
You can cancel or modify your order within 12 hours of placing it. After that, the order may already be packed and dispatched. Contact us immediately via UAN 111-567-474 or WhatsApp for assistance.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) as our primary payment method. Online payment options may be available at checkout.
Shipping & Delivery
How long does delivery take?
Major Cities
2–3 Days
Lahore · Karachi · Islamabad
Other Cities
3–5 Days
All major urban areas
Remote Areas
5–7 Days
Rural & distant regions
How much does shipping cost?
Free shipping on all orders above Rs. 2,000. A standard shipping fee of Rs. 200 applies to orders below Rs. 2,000.
Do you deliver to all cities in Pakistan?
Yes, we deliver to all major and minor cities across Pakistan including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and many more.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via SMS or WhatsApp. Use it to track your parcel on the courier’s website.
Products
Are Lorish Cosmetics products original and safe?
Absolutely. All Lorish Cosmetics products are 100% original, manufactured in Pakistan by Lorish Cosmetics Pvt. Ltd. Our products are tested for safety and quality before reaching you.
Are your products suitable for sensitive skin?
Most of our products are suitable for all skin types. However, we always recommend doing a patch test 24 hours before full application, especially if you have sensitive skin or known allergies.
Do your hair color products cover gray hair?
Yes! Our hair color range provides 100% gray hair coverage in a single application. Follow the instructions on the packaging for best results.
How long does hair color last?
Our hair colors typically last 4–6 weeks depending on hair type, washing frequency, and sun exposure. Regular use of a color-protecting shampoo will extend the color life.
Are your hair removal creams safe?
Yes. Our HRC hair removal creams are formulated with gentle ingredients including Vitamin B3. Always do a patch test before use and do not exceed the recommended application time of 3–6 minutes.
Returns & Refunds
What if I receive a damaged or wrong product?
Contact us within 48 hours of receiving your order with photos of the issue. We will arrange a free replacement or full refund immediately.
Can I return an opened product?
For hygiene reasons, opened or used products cannot be returned unless they are defective or expired. Please refer to our full Return & Refund Policy.
How long does it take to receive a refund?
Refunds are processed within 3–7 business days after we receive and inspect the returned product.
Still Have Questions?
Our customer support team is available Monday – Saturday, 9:00 AM – 6:00 PM